DottieDigitals.com Product Returns Policy
Effective Date: 20/03/2021
Thank you for choosing DottieDigitals.com for your digital product needs. We are committed to providing high-quality digital products that meet your expectations. To ensure transparency and clarity, we have outlined our returns policy below.
1. Returns Eligibility
We do not accept returns for digital products unless the product file is faulty or does not meet the specifications as described at the time of purchase.
2. Faulty Digital Products
If you receive a faulty digital product, we will gladly offer a refund or a replacement, subject to the following conditions:
– You must report the issue within 7 days of the purchase date.
– Faulty product claims must be submitted via our customer support system or contact email [email protected].
– We may require you to provide evidence of the fault, such as screenshots or a detailed description.
Upon verification of the fault, we will promptly process your refund or provide you with a replacement digital product.
3. Non-Refundable Digital Products
The following scenarios do not qualify for refunds:
– Change of mind: We do not accept returns or refunds if you change your mind after purchasing a digital product.
– Compatibility issues: It is your responsibility to ensure that your system or device is compatible with our digital products before making a purchase.
– Failure to download: We are not responsible for technical issues on your end that prevent you from downloading or accessing the purchased digital product.
4. Contact Information
If you believe your digital product is faulty and you are eligible for a return, please contact our customer support team at [email protected] for assistance. Be prepared to provide your order details and a clear description of the issue.
5. Refund Process
Upon approval of a faulty product return, we will process your refund to the original payment method used during the purchase. Refunds may take 3 business days to appear in your account.
6. Changes to This Policy
Dottiedigitals.com reserves the right to amend or modify this returns policy at any time without prior notice. Please review this policy periodically for any updates.
By making a purchase on our platform, you acknowledge that you have read, understood, and agreed to our returns policy.
If you have any questions or require further clarification, please do not hesitate to contact our customer support team.
Thank you for choosing DottieDigitals.com. We appreciate your trust in our digital products.