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frequently asked questions

We sell digital downloads in the form of SVG, DXF and PNG files.

SVG stands for Scalable Vector Graphic. This means it can be resized to any size without loss of quality, commonly used in vinyl, laser and die cutting machines. Please check with your programme to see what files are compatible. 

PNG stands for Portable Network Graphic. Great for working on computers and software. All files have transparent backgrounds.

DXF stands for Drawing Exchange Format. These files are useful for CNC, some laser cutting programmes and vinyl cutters such as Silhouette.  

Our files are designed specifically to be used as cutting files. Our SVG files can be used on most vinyl cutters and their programmes e.g. Make the Cut, Sure-cuts-alot, Glowforge and many more. Please check with your programme to see which files are compatible. 

Our laser cutting files have been designed to be used on machines including Glowforge and K40 etc for cutting, etching, scorching and engraving. These files are compatible with materials such as wood, metal, acrylic, glass and rubber.

You do not need to create an account to download, you can download as a guest. Simply, checkout using the cart button. Fill in the required fields and click to download. This will download to the chosen location on your computer e.g. desktop.

However, creating an account makes ordering and downloading files simpler. It also provides you with a “my orders” section for you to keep track of previous orders and re-download if you need to. 

Yes! If you have any issues with your order please fill in a contact form and we will respond as soon as possible.

We are in the process of creating a blog page with helpful tips and tutorials. 

Please contact us if you have any issues with your file.

Please contact us as soon as possible so we can resolve this issue.

Our files cannot be shared, re-sold or manipulated. This includes uploading the designs to print-on-demand sites such as Redbubble and Tee Spring or uploaded / stored on to any website server. If you are unsure please contact us before purchase.